Shipping + Returns

 

Shipping Information

All orders are shipped via Canada Post within 2 to 5 business days of when the order was placed. Orders placed within Canada usually arrive within 2 to 5 business days. Orders going to the USA take about 5 to 10 business days and International orders arrive within 7 to 21 business days. Tracking is available upon request at an additional cost.  International orders may have customs or import duties applied.  The Hive is not responsible for these extra costs. 

 

Easy Returns & Exchanges

Once you have received your product(s) you have 15 days to submit an exchange or refund request and ship back the unwanted merchandise to us. Please contact us at info@thehivehoneyharbour.com to begin this process. Additionally, to be eligible for a return or exchange, your item must be unused and in the same condition that you received it.  It is your responsibility to pay the shipping costs associated with returning your item. Shipping costs are non-refundable.     

Misplaced Orders

If your order does not arrive within 14 (CAD)/ 30(US/INTL) days, please contact us at info@thehivehoneyharbour.com
Claims will be assessed on a case-by-case basis.